Terms and Conditions

Man with Van Knightsbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Knightsbridge provides removal, transport, man and van, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man with Van Knightsbridge, the service provider of man and van and removal services.

1.2 "Customer" means any individual, firm or corporate body who requests or uses the services of the Company.

1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, storage, or related service provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, or property which are the subject of the Services.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

1.6 "Service Area" means the areas within the United Kingdom in which the Company operates, including but not limited to Knightsbridge and surrounding districts.

2. Booking Process

2.1 All bookings must be made directly with the Company. A booking is only confirmed when the Company has accepted the Customer’s request for Services and issued a confirmation, which may be provided verbally or in writing.

2.2 The Customer is responsible for providing accurate and complete information at the time of booking, including collection and delivery addresses, access details, parking restrictions, dates, times, inventory or volume of Goods, and any special requirements.

2.3 The Company reserves the right to amend or withdraw an estimate or quotation if the information provided by the Customer is inaccurate or incomplete, or if the scope of the Services changes.

2.4 Estimates provided by the Company are based on the information given by the Customer and are not binding if there are differences in the actual circumstances on the day of the move, such as additional Goods, restricted access, waiting times, or changes in distance.

2.5 The Customer must inform the Company as soon as possible of any changes to the booking details. Changes may result in additional charges or a need to reschedule.

3. Service Availability and Access

3.1 The Company will use reasonable efforts to provide the Services on the agreed date and time but cannot be held liable for delays caused by circumstances beyond its reasonable control, including traffic, adverse weather, road closures, vehicle breakdowns, or other unforeseen events.

3.2 The Customer is responsible for ensuring adequate access at collection and delivery addresses, including suitable parking for the vehicle, clear pathways, and access to lifts or stairways where required.

3.3 Any parking charges, permits, congestion charges, tolls, or fines incurred as a result of providing the Services will be the responsibility of the Customer and may be added to the final invoice.

3.4 Where access is limited or unsuitable, such as narrow staircases, low ceilings, or restricted vehicle access, the Company may refuse to move certain Goods or may charge additional fees for the extra time and effort required.

4. Customer Responsibilities

4.1 The Customer must ensure that all Goods to be moved are properly packed, labelled, and secured ahead of the scheduled time unless the Company has agreed to provide packing services.

4.2 The Customer must remove or secure any personal items, documents, valuables, jewellery, money, or other high-value items. The Company does not accept responsibility for such items unless expressly agreed in writing before the Services begin.

4.3 The Customer must ensure that all appliances are disconnected, defrosted, drained, and prepared in accordance with the manufacturer’s instructions before moving.

4.4 The Customer must be present or have an authorised representative present at collection and delivery addresses to direct the movers, confirm items, and sign any relevant paperwork or job sheets.

4.5 The Customer shall obtain any necessary permissions, permits, or approvals required for carrying out the Services at the property, including building management approvals, parking dispensations, or lift reservations.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, charges for Services are based on the Company’s prevailing rates, which may be calculated by time, distance, volume, or a fixed quotation.

5.2 The Company may require a deposit or full payment in advance to secure a booking. The amount and payment schedule will be communicated at the time of booking.

5.3 Payment methods will be confirmed by the Company and may include card payments, bank transfer, or other accepted payment methods. Cash payments may be accepted only if agreed in advance.

5.4 All fees and charges are payable in full at the time specified by the Company, which may be before, during, or immediately upon completion of the Services.

5.5 If payment is not received by the due date, the Company reserves the right to withhold or suspend Services, retain Goods in its possession, and charge interest on overdue amounts at a reasonable commercial rate until payment is made in full.

5.6 Any additional time, waiting, extra labour, or unforeseen work required on the day of the move may result in extra charges, billed in accordance with the Company’s current rates.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying the Company as early as possible.

6.2 Cancellations made more than 7 days prior to the agreed service date may be eligible for a refund of any deposit paid, subject to any reasonable administrative fees as determined by the Company.

6.3 Cancellations made between 7 days and 48 hours before the agreed service date may incur a cancellation charge of up to 50 percent of the quoted price.

6.4 Cancellations made less than 48 hours before the agreed service date may incur a cancellation charge of up to 100 percent of the quoted price, particularly where the Company has reserved vehicles and personnel specifically for that booking.

6.5 If the Customer fails to be present at the agreed time and location without prior notification, this may be treated as a cancellation and the full service fee may be charged.

6.6 The Company may cancel or reschedule the Services if it is unable to provide them due to circumstances beyond its reasonable control, safety concerns, or non-payment. In such cases, the Company will use reasonable efforts to offer an alternative date or a refund where appropriate.

7. Excluded and Prohibited Items

7.1 Unless expressly agreed in writing, the Company does not transport:

a) Hazardous, flammable, explosive or corrosive materials, including gas cylinders, fuels, chemicals, and paints.

b) Perishable or refrigerated goods.