Man With Van Knightsbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Knightsbridge provides removals, transport, loading, unloading, and related man and van services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to clarify the service scope, payment obligations, cancellation rules, liability limits, and legal responsibilities that apply to each assignment. For the purposes of this document, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer, sender, recipient, or any person authorised to act on their behalf. These terms apply to domestic and commercial jobs unless otherwise agreed in writing.

By requesting a quote or confirming a reservation, you acknowledge that the information you provide is accurate, complete, and not misleading. Inaccurate details about access, parking, item size, item weight, quantity, or special handling may affect the quoted price, timings, vehicle allocation, and the overall performance of the service. Man With Van Knightsbridge may rely on the information you provide when allocating staff, planning routes, and determining whether additional resources are needed. Any change to the scope of work after booking may result in revised pricing or altered service conditions.

These terms are intended to support a clear and fair service relationship. They do not affect any statutory rights that cannot be excluded under UK law. Nothing in these terms is intended to limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Booking process begins when you request a quotation, provide the relevant job details, and accept the proposed service terms. Quotes may be issued verbally or in writing and are usually based on the information supplied at the time of enquiry. A quote is not a guarantee of final cost unless expressly stated as fixed and unconditional. Where the booking involves multiple stops, fragile items, long carries, restricted access, stairs, waiting time, disassembly, reassembly, or a need for additional labour, these factors should be disclosed before confirmation. The customer is responsible for checking that the quote reflects the actual requirements of the job.

A booking becomes active only when accepted by us, either through written confirmation, email acknowledgement, or another clear form of acceptance. We may ask for a deposit, pre-authorisation, or full payment in advance before reserving a vehicle or team. If a time slot is requested, we will aim to attend within the agreed window; however, traffic, weather, road closures, or earlier delays may affect arrival times. Reasonable delays do not amount to cancellation or breach of contract. You must ensure that someone authorised is available to give instructions, approve loading decisions, and confirm delivery arrangements if needed.

It is your responsibility to ensure that the collection and delivery points are accessible and safe. This includes arranging parking where possible, securing permits if required, and advising us of any height restrictions, narrow entrances, lift outages, or other constraints. If access is materially different from what was disclosed at the time of booking, we may pause the job, charge for waiting time, or apply a reasonable adjustment to the price. If the service cannot continue safely, we may withdraw without liability for any resulting delay or inconvenience.

The customer must ensure that all items presented for transport are suitable for removal and lawful to carry. We may refuse to handle items that are dangerous, improperly packaged, leaking, contaminated, or otherwise likely to cause damage or injury. Unless explicitly agreed otherwise, you should remove loose contents from furniture, disconnect appliances in a safe manner, and secure valuables, cash, documents, jewellery, and personal data. We are not responsible for the checking of contents inside drawers, cupboards, boxes, cases, or bags unless we have expressly agreed to such checking in writing.

Payments are due in accordance with the quotation or booking confirmation. Unless a different arrangement has been agreed, charges may include the vehicle, labour, waiting time, congestion-related delays, tolls, parking costs, congestion or access charges, and any additional services requested during the job. We may accept payment by bank transfer, card, cash, or other methods we make available from time to time. Final payment is usually due on completion of the service, although part-payment or full prepayment may be required in advance. If payment is not received when due, we reserve the right to withhold delivery, retain goods where lawful to do so, recover reasonable collection costs, and charge interest on overdue sums in accordance with applicable law.

All prices are stated in pounds sterling unless otherwise specified and may be subject to VAT where applicable. Any estimate is based on the assumptions given at the time of quotation. If the actual service requires additional labour, repeated handling, extra mileage, extended waiting, or unscheduled return journeys, these may be charged at our standard or quoted supplementary rates. You agree not to make deductions, chargebacks, or set-offs except where required by law or expressly agreed by us in writing.

Cancellations must be made as soon as reasonably possible. The amount payable on cancellation depends on the notice provided and any costs already incurred. If you cancel before we have allocated resources or begun travelling, a full refund of any deposit may be offered less any non-recoverable administrative charge, if applicable. If cancellation is made after dispatch, after staff have arrived, or after work has begun, you may be liable for a cancellation fee reflecting time spent, vehicle costs, labour costs, and any third-party charges already incurred. Where a fixed-time booking is cancelled late, the loss caused by the reserved slot may also be taken into account.

If we have to cancel or reschedule due to circumstances beyond our reasonable control, including severe weather, road incidents, vehicle breakdown, staff unavailability caused by unforeseen events, or legal restrictions, we will try to offer an alternative time or date. Where this is not possible, any prepaid amount for work not performed will normally be refunded, subject to lawful deductions for work already completed. We are not responsible for losses arising from events outside our reasonable control, provided we take reasonable steps to reduce the impact.

We may suspend or end the service immediately if you provide false information, fail to pay, behave abusively, request unsafe lifting, insist on transporting prohibited goods, or otherwise place our personnel or property at risk. In such cases, any amounts already due remain payable, and additional costs arising from termination may be charged where lawful.

Liability for loss or damage is limited to the extent permitted by law. While we will take reasonable care of goods entrusted to us, you accept that transport, loading, and unloading involve ordinary risks, especially where items are old, inadequately packed, fragile, or already defective. We are not responsible for pre-existing damage, hidden defects, wear and tear, or damage caused by inadequate packaging, improper labelling, or the inherent nature of the item. You should notify us immediately of any visible damage discovered at delivery and, where possible, note it on the delivery paperwork or equivalent record.

Where we are legally liable for loss or damage, our liability may be limited to the repair cost, replacement value, or a reasonable amount assessed according to the circumstances, subject to any agreed insurance arrangements and any exclusion that is lawful. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for negligence where liability cannot be excluded under UK consumer law.

Insurance and risk transfer normally occur once goods are loaded or delivered, depending on the nature of the service and any specific written agreement. It is your responsibility to arrange adequate insurance for goods of exceptional value, sentimental importance, or unusual fragility. You must tell us in advance if an item requires special handling, lifting equipment, crating, temperature control, or other precautions. If you fail to disclose such requirements, we are not responsible for resulting loss, delay, or damage arising from the omission.

Waste regulations are an important part of every removal or clearance-related service. We do not carry, dispose of, or tip controlled waste in a manner that breaches UK waste law. Any waste removal, if agreed, will be handled only in accordance with applicable environmental and transport requirements, including segregation, lawful transfer, and use of authorised facilities where required. The customer remains responsible for declaring whether items are waste, reusable goods, recyclable materials, or household contents being moved to another location. Misdescribing waste as general goods may lead to refusal of service or additional charges.

You must not ask us to transport hazardous, illegal, toxic, explosive, corrosive, infectious, or regulated materials unless we have expressly agreed in advance and confirmed lawful handling arrangements. Examples include asbestos, gas cylinders, chemicals, biohazards, and items contaminated by pests or mould. If prohibited material is discovered during the job, we may stop work immediately and require you to remove the item or arrange lawful disposal at your expense. You may be responsible for all fines, penalties, remediation costs, or third-party claims arising from a breach of waste or environmental law caused by your instructions or misrepresentation.

Where waste transfer notes, receipts, or other records are legally required, you agree to provide accurate descriptions and cooperate with any documentation process. We may decline to remove waste where the legal status is unclear, where the load is mixed in a way that could breach compliance, or where we are not satisfied that lawful disposal can be achieved. The customer is also responsible for ensuring that any items retained by us for disposal are genuinely intended for disposal and are not subject to a retention request, claim, or ownership dispute.

Customer responsibilities include ensuring that all information supplied for the booking is correct, that access is available at the agreed time, and that any special instructions are given in advance. You must be present, or appoint an authorised representative, to answer questions and approve reasonable operational decisions during the service. If you fail to attend, fail to respond, or prevent completion of the work, we may charge for waiting or aborted attendance. You also warrant that you have the right to instruct us to move the goods concerned and that no third-party restrictions prevent the service from being carried out.

We may make reasonable decisions about the safest and most efficient way to perform the service, including the order of loading, whether an item can be carried manually, and whether a task should be postponed due to risk. If any item appears too large, too heavy, or too unstable for safe handling, we may refuse to move it or require an additional team member or equipment. Any request to move items through difficult access routes is accepted only on the basis that you have disclosed the relevant conditions and accepted the associated risks.

General terms apply to the fullest extent permitted by law. If any provision is found unenforceable, the remaining provisions will continue in force. No failure or delay by us in enforcing a right will amount to a waiver of that right. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them, unless expressly agreed otherwise in writing. These terms may be updated from time to time, and the version in force at the time of your booking will apply to that booking.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If a dispute can be resolved amicably, both parties agree to act reasonably and attempt to settle the matter without unnecessary delay. These terms are intended to operate as a clear legal framework for a professional man with van service and should be read together with any written quotation or booking confirmation.